Shipping and Delivery

The processing time of a custom portrait is 3 to 5 business days. If you select the Express Processing (1-2 business days) option at checkout, your portrait will be processed quicker and you will receive a preview within 1 to 2 business days.

Once you confirm that you like the preview, the portrait will be sent to your email address if you ordered the digital version. If you ordered a print, it will be sent to production. The production process takes up to 7 to 9 business days before your order is printed and shipped.

The shipping time for United States orders is 3 to 5 business days. It can take longer in exceptional cases.

Shipping in the United States is always free.

The shipping time and price for orders outside the United States is shown at checkout.

Orders are shipped with FedEx or UPS.

If you have any questions about your order, please send an email to