Returns & Cancellations Policy

You will always receive a preview after you place an order. You can ask for unlimited revisions of the portrait.

The product will not be sent to production until you are satisfied with the preview.

If you are not satisfied by the portrait, you can cancel your order and get 100% money back.

Once you have confirm that you like the preview, the portrait will be sent to our printing partners. From this moment, your order is confirmed and you cannot cancel it anymore. Since each print is a customized product, we do not accept returns.

 

If you received a damaged product or a wrong product, please reach out to support@portraitofpet.com with pictures of the product within 48 hours upon receiving your order.